FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2 to 7 days production time before your order can ship out, and then an additional average shipping time of 4 to 7 business days. Tracking numbers will be updated within days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us.

I am not in love with my order, can it be returned? What if there is an issue?
Please review our Refund Policy. Because our products are made to order, all purchases are final and non-returnable.

Can I cancel my order?
You are able to cancel your order with no penalty on the same day of ordering!
Therefore, you must cancel your order within hours of its placement since all our
products are made to order and we begin to work on the products immediately so your customized products arrive to you in a timely manner.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled in an incorrect address, confirm that the address is indeed an error by looking at your order confirmation. Once the error is confirmed, reply to your order confirmation email immediately and notify us of the error so we can correct the address prior to shipping. Generally, we can change the address to the correct one within 24 hours. However, no corrections can be made after 24 hours have passed with an incorrect submission and failure to notify.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 4 to 7 business days after the production.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email and we will be happy to assist you in any way we can.
We do receive many emails. If you wish to get a prompt response, please write your order number in the subject line of the email, attach the actual order confirmation email and address the problem clearly in your email.